About Naungan
A Practice Built on Patience and Plain Speaking
We exist to make pension matters manageable — for workers approaching retirement, retirees navigating claims, and families who want clarity about provisions.
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How Naungan Came to Be
Naungan was established in Petaling Jaya by a small group of legal practitioners who kept hearing the same concern from clients: pension matters felt confusing, the paperwork was daunting, and it was hard to find someone willing to sit down and explain things properly.
The practice started with a single commitment — to handle pension-related legal work at the client's pace, in plain language, with full transparency about costs and next steps. That commitment shapes everything we do today.
The name Naungan — meaning shelter or shade in Malay — reflects what we hope to provide: a steady, reliable presence for people navigating one of the more consequential financial and legal areas of their lives.
Our Mission
What We Are Here to Do
Our mission is straightforward: to help individuals and families in Malaysia understand, protect, and, where necessary, pursue their pension entitlements — with care, without pressure, and with clear communication throughout.
We believe that legal support for pension matters should be accessible to working people, not only to those with experience navigating formal systems. That shapes how we price our services, how we communicate, and how long we spend with each client.
12+
Years in Pension Law
840+
Clients Assisted
3
Core Services
4.8/5
Average Client Rating
The Team
The Practitioners Behind Naungan
Each member of our team brings specific experience in pension law and a commitment to client-centred practice.
Ahmad Hafiz bin Ismail
Principal Solicitor
Called to the Malaysian Bar in 2011, Ahmad Hafiz has spent his career focused on retirement and pension matters, advising both private-sector workers and civil servants on their entitlements.
Nurul Rashidah binti Azmi
Senior Legal Executive
Nurul Rashidah manages claim representation files and works closely with clients through the appeals process, keeping communication clear at every stage.
Kevin Wong Jian Wei
Client Relations & Documentation
Kevin oversees nominee documentation and structured record-keeping for clients enrolled in the Full Retirement Protection service, ensuring everything is in order and easy to retrieve.
How We Work
Standards We Hold Ourselves To
Bar Council Membership
All practising solicitors at Naungan are members in good standing of the Malaysian Bar and hold current practising certificates.
Client Confidentiality
Every client engagement is governed by strict confidentiality obligations. Documents and personal details are never disclosed without written consent.
Written Cost Disclosure
We provide a written fee estimate before any billable work begins, in line with the Legal Profession (Practice and Etiquette) Rules.
Data Protection Compliance
Client records are held in accordance with Malaysia's Personal Data Protection Act 2010, with access limited to authorised personnel only.
Regular Client Updates
We do not leave clients waiting without word. Updates are provided at agreed intervals, and you may contact us by phone or email at any point.
Scheduled Reviews
For clients on the Full Retirement Protection arrangement, annual file reviews are conducted to ensure records remain current and nominee details are up to date.
Our Approach
Pension Legal Expertise in Selangor
Pension law in Malaysia covers a broad range of entitlements — from Employees Provident Fund (EPF) withdrawals and private retirement scheme benefits to civil service pension claims under the Pensions Act 1980. At Naungan, our practitioners have spent over a decade helping clients in Petaling Jaya and across Selangor understand and act on these entitlements.
Many people encounter their first real legal question around pension matters during a period of significant change — approaching retirement, dealing with a bereavement, or disputing a claim outcome. Our role is to reduce the uncertainty at that point: to sit with a client, read through their documents, and explain clearly what their position is and what their options are.
We handle EPF-related legal queries, disputes with pension fund administrators, nominee documentation under Section 60 of the EPF Act, and appeals before relevant administrative bodies. We also assist clients whose pension records contain errors or omissions, and those who have been denied entitlements they believe should apply to them.
Our work is methodical rather than transactional. We keep detailed records, provide written summaries of all advice, and follow up with clients over time. For those who want a longer-term arrangement, the Full Retirement Protection service provides a structured framework for keeping provisions in order through the years.
Ready to Talk Through Your Pension Position?
Contact us to arrange a time with one of our practitioners. We'll listen carefully and explain what we can do for you.
Get in Touch